Questions about moving with us
Prices, the written quote, what we do not move, and Texas rules.
Frequently asked questions
How do you price a local move?
By the hour for the crew and truck, plus one flat travel charge. The rates and the minimum hours are on the pricing page. After the minimum, time is billed in 15-minute steps.
What is a written not-to-exceed quote?
Texas requires movers to give you a written estimate before loading. Ours is a ceiling: for the inventory and services in the quote, your final bill can be lower but never higher. If you add items or services on move day, we write the change down and you sign it before we do it.
Why do you ask for my phone number first?
So the request is not lost if the page closes halfway. We use it only to talk to you about your move. No sales lists, no spam.
Do you move out of Texas?
No. We move within Texas only. Interstate moves need separate federal authority, and we will not book a move we are not authorized to make.
Are you registered with the Texas Department of Motor Vehicles?
Every household goods mover in Texas must register with TxDMV and file cargo and liability coverage. Our TxDMV number is printed at the bottom of every page. If it says pending, the registration is still being processed and we are not taking paid moves yet. You can look up any Texas mover on the TxDMV website.
What can you not move?
Gasoline, propane tanks, paint thinner, chemicals, ammunition and other hazardous materials, plus perishable food and live plants on long trips. Carry cash, jewelry, medication and important documents yourself.
Do I need to be there on move day?
You, or someone you choose, needs to be there at the start to sign the written quote and at the end to check the delivery.
Do you take apart and put back furniture?
Basic disassembly and reassembly of beds and tables is part of the hourly time. Tell us about anything unusual, like wall units or cribs, when you book.
How far ahead should I book?
Two to four weeks is comfortable. The last days of each month, Saturdays, early May and mid-August fill first. Midweek dates are easiest.
Do I need a parking permit in Austin?
If the truck has to stand in a public street in central Austin, a right-of-way permit may be needed from the City of Austin. Apartment and condo buildings have their own loading rules. Ask early; we plan around them.
Can you move a piano, a safe or a pool table?
Tell us in the quote form. Heavy and specialty items are priced in your written quote. If an item needs a specialist we do not have, we will say so.
Is there a minimum?
Yes. Crews with a truck and labor-only crews each have a minimum number of hours, listed on the pricing page.
Ready when you are
Phone first, then four quick questions. You see an estimate as soon as you send it.